Privacy policy

Last updated: May 15, 2026

(a company registered in England and Wales, company number 15892875), operating the Feroval brand on feroval.com, operates this store and website, including all related information, content, features, tools, products, and services to provide you, as a customer, with a personalized shopping experience (hereinafter the "Services"). Feroval is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, purchase, or otherwise interact with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use and disclosure of your information as described in this Privacy Policy.

The Personal Information We Collect or Process

When we use the term “personal information,” we mean information that can be used to identify you or that can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or rendered non-identifiable, so that it cannot be used to identify you or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences made from that personal information, depending on how you interact with the Services, where you live, and to the extent that.

Permitted or required by applicable law:

Contact information, including your name, address, billing address, shipping address, telephone number, and email address.
Financial information, including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including the items you view, add to your cart, wish list, purchase, return, exchange, or cancel, as well as your past transactions.
Your communications with us, including information you include in your communications with us, such as when you submit a customer service inquiry.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information including information about your interaction with the Services, including how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

Providing, tailoring, and improving the Services. We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, processing your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipments, facilitating returns and exchanges, allowing you to post reviews, and creating a personalized shopping experience.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you online advertisements for products or services.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or take action regarding fraudulent, illegal, dangerous, or malicious activity. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account credentials.

Communicating with you. We use your personal information to provide customer service, respond to your inquiries, offer efficient services, and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable laws or to respond to valid legal processes.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

With Shopify, service providers, and other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping).
With business and marketing partners to provide marketing services and deliver advertising to you.
When you instruct or consent to our disclosure of certain information to third parties.

With our affiliates or within our group of companies.
In connection with a business transaction or to comply with any applicable legal obligation.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to the Services. To learn more about how Shopify uses your personal information, visit: https://privacy.shopify.com/fr

Third-Party Websites and Links

The Services may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of these sites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the age of majority in your jurisdiction.

Security and Retention of Your Information

No security measure is perfect or infallible. We recommend that you do not use unsecured channels to communicate sensitive information to us. The retention period for your information depends on the need to manage your account, provide you with the Services, and comply with our legal obligations.

Your Rights and Choices

Depending on where you live, you may have the following rights:

Right of access/right to information.
Right to erasure.
Right to rectification.
Right to data portability.
Manage your communication preferences: You can unsubscribe at any time via the unsubscribe link included in our emails.

If you live in the UK or the European Economic Area:

Objection to processing and restriction of processing.
Withdrawal of consent.

Learn more about your rights:https://privacy.shopify.com/fr

Complaints

If you wish to make a complaint, please contact us using the contact details below. You can also contact the relevant data protection authority in your region (CNIL for France, ICO for the UK).

International Transfers

We may transfer, store, and process your personal information outside of your country of residence. If we transfer your information outside the EEA or the UK, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses.

Changes to this Privacy Policy

We may update this Privacy Policy at any time. We will post the revised version on this website and update the "Last Updated" date.

Contact

If you have any questions about our privacy practices or wish to exercise your rights, please contact us:

Companies House Number: 15892875

Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Operational Address: 44 Rue du Carroll, 66000 Perpignan, France
Email : support@feroval.com
Telephone: +33 7 74 25 47 49
Hours: Monday–Friday 8:00 a.m.–6:00 p.m. | Saturday 10:00 a.m.–4:00 p.m.

For the purposes of applicable data protection legislation, FEROVAL is the data controller of your personal information.